By Kurt Kazanowski, Kaznow Inc, Director of Membership

Claudette Harris is one of NSA-Michigan’s most recent new members having joined NSA in January 2019. John Molidor, chapter member as well as former NSA national president, was instrumental in recruiting Claudette. They were at a meeting together and John encouraged her to explore NSA; and we are glad she did.

One of Claudette’s initial impressions of NSA-Michigan after attending the January chapter meeting was “the feeling of family. Everyone was so welcoming!!” Claudette went on to say, “The presenter was excellent, and I learned a great deal.”

After 41 years at DTE where she was responsible for customer service and marketing, Claudette started her own company called At Your Service Consulting, Inc. With a passion for customer service, Claudette has placed energy and talent into speaking and consulting. As a Six Sigma Certified Yellow Belt and author of the customer service training manual, Delivering Out of the Ordinary Results, she is able to empathize with customers and end-users while working diligently to train and mentor them to provide extraordinary customer service and increase customer loyalty.

Claudette lives in Rochester with her husband of 35 years. She has three children and three beautiful grandchildren. Her church and faith are important to her and she volunteers at Woodside Bible Church. Traveling is also a passion for the Harrises.

To connect with Claudette, you can reach her at her at atyourserviceconsulting@yahoo.com; 888-272-3680; atyourserviceconsultingonline.com. Let’s all welcome Claudette to our NSA Michigan family!

Interested in joining the NSA Michigan Community?

There are numerous ways you can get involved with NSA Michigan, including Professional Membership, Candidacy, and our new Michigan Speakers Academy.